Privacy Policy

B&W PLUMBING PRIVACY POLICY

B&W Plumbing has created this privacy statement to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: https://www.bandwplumbing.ca/ If at any time you find this privacy policy unacceptable, you must immediately leave this website.

We respect your privacy. Any information we collect from you, including your email address, will simply be used to send you the information you have requested. We will not give or sell your personal information to any unaffiliated third party. If you give us your email and permission to send more information, you may opt out of receiving any additional email messages at any time, by unsubscribing from our email list.

Information Gathering

We use your IP address to help diagnose problems with our server and to administer our website by (1) identifying which parts of our site are most heavily used (2) to tailor site content to user needs and (3) to generate aggregate statistical reports. We do not link IP addresses to anything personally identifiable. This means that user sessions will be tracked, but the users will remain anonymous.

You need not provide B&W Plumbing with personally identifying information (e.g., name, telephone number, email address, city and/or state of residence) as a condition of using our site. However, your failure to provide certain personally identifying information when asked will prevent certain features of the website from functioning or will prevent B&W Plumbing from effectively responding to certain of your requests. The website will collect only that personally identifying information that you affirmatively provide in response to a direct request.

We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve our website. Google Analytics collects only the IP address assigned to your browser on the date of your visit, instead of your name or other identifying information. We do not combine the information collected using Google Analytics with any personally identifiable information. Although Google Analytics plants a “cookie” on your web browser to identify you as a unique user the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing your return visits to this site by disabling cookies on your browser. Please refer to your browser settings for additional information on disabling cookies or visit Google Analytics’ currently available opt-outs for the web.

Third Party Sites

Links within our site may connect to external sites outside of our domain as a convenience to you. If you use these links, you will leave B&W Plumbing site. We are not responsible for the privacy practices or the content of such websites, and do not make any representations about them. Before visiting or providing personally identifying information to any third-party website, you should review its privacy policy and practices, and should take those steps necessary to, in your discretion, protect your privacy.

How Collected Information is Used and Shared

In addition to the uses and sharing described above, B&W Plumbing and its suppliers may use and disclose Collected Information as described below. Except as described in this Privacy Notice or as may be required or permitted by applicable law, we do not use, sell, rent, share, or otherwise disclose Collected Information.

Purpose Collected and Communication with You: We will store, use, and share your personal information and other Collected Information for the purpose for which it was collected (for example, to process and communicate with you, to administer your customer account and maintain your purchase history, to provide support to Services users) and to provide you with information and communications that you request. We may send you service communications such as welcome letters, those regarding estimates and service scheduling, billing reminders, information on technical service issues, security announcements, and requests for verification of information. You can opt out of receiving promotional emails at any time by following the steps as described in the applicable email. If you provide us with a telephone number, we may call you in response to your questions or comments or with respect to your orders and, as described below, we may send you text messages.

Service Quality Monitoring: Some transactions initiated through the Services may require you to call B&W Plumbing or require us to call you, for example, to confirm orders or advise on order status. Customers should be aware that it is B&W Plumbing practice to monitor and, in some cases, record, in accordance with applicable law, such calls for staff training or quality assurance purposes.

Text Messages; Phone Calls: If you opt in to receiving text messages and/or telephone calls on the Services when prompted, B&W Plumbing may send you automated and other text messages at the telephone number you provide relating to your use of the Services. Consenting to receiving text messages is not required to buy goods or services or to otherwise do business with us. Message and data rates may apply. No text message opt-in status information will be shared with or sold to third parties/affiliates for their own marketing/promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties, including affiliate or business partners, except for fraud prevention and to our third parties solely for the purpose of providing the text message campaigns and communications to you. We also use and disclose your information pursuant to a subpoena, court order or other legal process, to establish or exercise our legal rights, or defend against legal claims. The opt-in is not transferable to another party involved in the process.

Information You Submit

We will collect any and all information that you choose to submit through, using, or in connection with the Services, including, without limitation, the types of information described below.

Personal Information: You can view our Services without submitting your personal information to us but you will be required to provide your personal information in order to request information from us, to activate or sign into your customer account (where that option is available), to purchase products or services using the Services (where those options are available), to participate in B&W Plumbing promotions or contests, and to use certain other tools and features of the Services. We will collect any personal information from or about you that you choose to provide, which may include, without limitation, your name, email address, telephone number, physical address, and other contact information. We will use your personal information as described below in this Privacy Notice, including to provide the Services and to communicate with you. If you provide a mobile or other telephone number to us, you consent to receiving telephone calls from us at that telephone number as described below in this Privacy Notice, but only to the extent permitted by applicable law.

Messages and Requests for Quotes, Estimates, and Information: To request a quote for a product or service, to request information, or to send us a message via the Services, you may need to provide your email address, telephone number, and other contact information, as well as, as applicable, details of the products, services, or information in which you are interested. If you use any chat or text widget feature on the services, we will collect all text and other information and content that you may provide or input using those features.

Phone Numbers. If you provide a mobile or other telephone number to us, you consent to receiving automated text messages and telephone calls from B&W Plumbing assigned SMS telephone number, but only to the extent permitted by applicable law.

Marketing Communications: If you sign up or otherwise opt in to receive updates, promotional communications, or related materials from us, you will need to provide your email address, mailing address, or telephone number. We will use this information to provide you with promotional and other communications pertaining to our products and services via email, physical mail, or telephone, as applicable. You may opt out of receiving promotional or marketing communications from us at any time by following the unsubscribe instructions in the applicable email or by contacting us using the information below under “How to Contact Us.” We may use third-party providers to deliver these communications to you.

Careers: The Services may allow you to submit a job application or related materials to us. We may use that information to evaluate your qualifications and consider or respond to your inquiry or application. Your submission of a resume, job application, or related materials does not in any way require B&W Plumbing to review that information or consider you for employment or any other opportunity. To view career opportunities at B&W Plumbing or to submit a job application you may be redirected to an online career portal operated by a third party. We encourage you to review any terms and privacy policies posted on that portal.

Our Social Media Pages: B&W Plumbing is active on social media. You may have the opportunity to comment on social media platforms regarding B&W Plumbing and the products and services we offer or to submit related photos or other materials. B&W Plumbing reserves the right to post on the Services, other websites, and social media pages any comments or content that you post on our social media pages or provide to us through social media.

User Experience Information: To perform quality assurance and to continuously improve our customers’ experience, to assist with fraud identification, and to assist our customer relationship representatives (for example, through representatives in our call center), we use tools to monitor certain user experience information, including, without limitation, audio of customer service calls and information resulting from such calls.

Copyright

Unless otherwise noted, all contents of B&W Plumbing website are copyright. All rights reserved.

Security

B&W Plumbing has implemented and maintains reasonable security procedures and practices to protect against the unauthorized access, use, modification, destruction, or disclosure of your personally identifying information.

Equal Opportunity / Affirmative Action

B&W Plumbing is committed to a policy of equal treatment and opportunity in every aspect of its relations with its faculty, students, and staff members, without regard to age, citizenship status, color, disability, marital or parental status, national origin, race, religion, sex, or sexual orientation.

How to Contact Us:

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact B&W Plumbing.

Phone: (613) 880-1276                     Email: office@bandwplumbing.ca